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ISO 20000

Many of an organisation's key operational processes rely on IT and changes within these processes require changes to the IT systems - affecting hardware, software, communications and support. This is the realm of IT Service Management and the scope of ISO/IEC 20000-1 formerly known as BS 15000.

The standard is applicable to all sizes of organisation who are involved in the management, including outsourcing, of their own IT systems and organisations providing IT service management services to their customers. Its focus is on delivering good and improving services to users.

How can ISO/IEC 20000-1 benefit my organisation?

An independent assessment of your service management system by LRQA will help demonstrate the robustness of your system and provides a number of benefits, including:

Your next step

LRQA provide a range of assessment and certification services to the ISO/IEC 20000-1 standard. If you would like more information call one of our business advisors on 0800 783 2179 who will ask you a few key details about your organisation, or complete the enquiry form on this website.

LRQA was one of the first registered certification bodies to be recognised by the itSMF to provide accredited assessment to BS 15000.

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