4. Learning Points
Are you considering implementing a BCMS or certifying an existing system? In this section, Dhiru Parmar offers advice from the Cable&Wireless Worldwide perspective.
Status of your system – ensure that you have a system that gives a quick reflection on the status of business continuity in your organisation, ie what plans do you have? When do they need testing and reviewing? We have an internal audit template a tick sheet to complete once all the key elements are in place for new and existing plans. This at a glance lets us know whether all the critical elements are in place such as details of the plan manager, alternative plan manager, recovery time objective, supplier details, system applications and so forth, in place.
Involve your people – it can be a dry subject to communicate and difficult to get buy-in from all staff. We introduced BC as part of mandatory training to ensure that all staff had a basic understanding of the rationale. We explain it in commercial terms so they understand that it is an expectation of our customers and the marketplace. Our plan managers are key in updating their teams on a regular basis through briefings and workshops.
Keeping them updated - We recognise that people move into other roles or out of the company and like any company we have staff turnover. It is part of our role to keep the plan manager up to date to ensure they have the latest information to brief their teams. We have recently introduced regular workshops to ensure BC is kept front of mind.
Exercise to ensure fit for purpose – it is important to remember that plans are not worth the paper they are written on unless tested. It has enabled us to understand the pitfalls in our plans. We aim to test every year as a minimum.
The devil is in the detail – it is important not to lose sight of the small things such as document control, dates of review. Look to do what you say you’re going to do in a timely manner. Well established plans can almost run themselves but document control is equally important.
About Cable & Wireless Worldwide
A global telecoms company providing a wide range of managed voice, data, hosting and IP-based services and applications, Cable&Wireless Worldwide helps more than 6,000 organisations deliver their products and services.
Its network uses the latest technologies to deliver the bandwidth and business applications that customers need. Its Multi-Service Platform runs across its next-generation network offering customers a single environment for all their telecommunications requirements. Customers can have their voice, data and other IP based services delivered by this single network.