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Quality World January: Soapbox
In this article, Mike James, managing director of LRQA looks over the changing nature of ISO 9001, "arguably the most influential business management literature which has ever been written" and considers the direction the forthcoming update planned for 2015 will take.
Here, you can download the article published in the CQI publication, Quality World January 2012 edition.
Download the article in PDF form
23 February 2012
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