Download - ISO 9001:2015 and ISO 14001:2015 Using a process approach to drive performance

Sustained success is not random. Achieving objectives comes through well-designed and executed processes. The new Management System standard for ISO 9001:2015 (quality) requires organisations to take a process approach, providing a 360-degree view of their operations. The revised ISO 14001:2015 (environmental) now also promotes the process approach. Here, we examine using a process approach to drive performance.

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