ISO/IEC 20000-1 Revision

In May 2011, a new version of ISO/IEC 20000-1 was published with changes to the structure and wording of the requirements.

In May 2011, a new version of ISO/IEC 20000-1 was published with changes to the structure and wording of the requirements.

It is a minor revision and adds some new requirements from the ITIL v3 model from which it is derived taking away a lot of the confusion in the interpretation of the previous version, ISO/IEC 20000-1:2005.

For how long are current certificates valid?

As of 1 June, surveillance and re-certification against ISO 20000-1:2005 have stopped (24 months after the introduction of the new version). All audits must now use the ISO 20000-1:2011 version.

What is the transition procedure?

Before any surveillance visit, you may ask your assessor to carry out a Transition. You will be supplied with a checklist which you must complete to demonstrate that you now meet the new requirements.

The assessor will use this checklist to verify that you have implemented the new requirements, confirming suitable supporting evidence.

Any deficiencies will be reported as findings in the usual way. As long as these are minimal and a corrective action plan has been agreed, the assessor will recommend approval to the 2011 standard.

If you do not wish to complete the checklist, additional time will need to be added to the audit for the assessor to discover the information and record it.

For more information on the transition, please call our Technical Helpdesk on 0800 900012