Every organisation faces uncertainty and how this is addressed can often influence and even determine an organisation’s success. Planning plays an integral role when addressing risks and opportunities and will focus on how your organisation can prevent, or reduce, undesired effects to achieve its objectives.
Addressing risk and opportunities
Determining your organisation’s risks and opportunities enables you to put actions in place to mitigate risks and optimise opportunities and then evaluate the effectiveness of these actions. Ultimately, this should reduce the need for corrective action in the future.
The risks and opportunities identiﬁed will help you to establish your organisation’s quality objectives that are related to your quality management system processes.
The quality objectives must be consistent with your organisation’s quality policy and be in line with the products and services you provide. They should be communicated throughout your organisation and measured and monitored to determine whether the requirements of interested parties are being met.
This clause puts a greater emphasis on your organisation’s quality planning which is integral to your business. You must undertake planning to determine how your organisation’s quality objectives will be achieved.
Planning for change
ISO 9001 has evolved to enable organisations to adapt to changing environments or circumstances, which relate directly to your external and internal issues.
When your organisation decides there is a need to change, it must be clear with what it is attempting to achieve and changes must be planned, acted upon and should include a review of the risks in relation to these changes.
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