Quality: A question of trust.

World Quality Day 2018 #WQD18

For World Quality Day this year, Lloyd's Register celebrated our customers' achievements in quality and explained how ISO 9001 has developed relationships with stakeholders based on trust.

Trust was the focus of this year’s World Quality Day, which is a great opportunity to recognise the role that everyone in an organisation plays in building and maintaining trust with customers, employees and other stakeholders.

Recent quality scandals show how quickly reputations can be damaged and trust lost – and once lost, trust can be hard to recover. Quality management professionals have an important role in building trust and confidence in an organisation’s capabilities and integrity. ISO 9001 proactively protects the reputation of the organisation, whether that’s in understanding customer needs and expectations, taking a process approach to risk management, or in identifying how to improve performance.

Lloyd's Register used World Quality Day as an opportunity to celebrate our customers' achievements in quality management. Watch our videos below to see how our clients believe ISO 9001 has been an advocate for trust within their business. 

Bristan celebrating their quality achievements and recognising how ISO 9001 has developed trust between customers, employees and other stakeholders.

Here is the Quality team at DB Schenker in Singapore. They were one of the first organisations in Singapore to transition to ISO 9001:2015, which has helped them to build trust.

This World Quality Day Piraeus Port Authority are celebrating success and looking at the positive impact their quality management system has had on the business.

Christophe Agnieray, Global External Manufacturing Coordinator at Royal Canin tells us why their QMS and ISO 9001 achievement is so important to their organisation.