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Vertex is a global leader in Consulting, IT, Debt Management and Business Process Outsourcing. We work with companies worldwide and partner with our clients to transform their brand, improve service delivery and bring tangible, positive results to our clients’ organisation.

The LRQA Trainer and I met to discuss the background to our training needs and talked through various options, it became clear that in-house training would give the best value, both financially and practically for Vertex.

Training
We booked our In-company Practical Implementation training Course. The Attendees were drawn from various parts of our business including Gemini the Print business, Property team, Facilities team, Delivery Excellence auditors, other Vertex stakeholders and more senior managers.

We followed this up with an Environmental Lead Auditor course. This was a more focused group, facilities managers, existing quality lead auditors and other key environmental key staff.

The Practical Implementation course was tailored to our business and several of the exercises were adapted to use our site, instead of using standard training cases. This made the training very real and less theoretical - a real positive for us!

The Lead Auditor course was a dedicated week where the staff from different areas of the business bonded and also received a greater understanding of each other’s pressures and day to day issues. The training was brilliantly delivered training and a 100% exam pass rate was achieved.

The Outcome
Both of the courses provided the knowledge and tools to allow us to develop our Environmental Management System. Certification to ISO 14001 was a key objective for Vertex and achievement in the timescales would have been virtually impossible without the quality of the training provided by LRQA.

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22 May 2013

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  Lloyd's Register Quality Assurance Limited (LRQA) is a subsidiary of Lloyd's Register Group Limited.
Lloyd’s Register Quality Assurance Limited is a limited company registered in England and Wales.
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