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Quality

Quality

ISO 20000 Internal Auditor

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You need this course if ...
LRQA Quality Training you want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits

You will learn ...
LRQA Quality Training the business benefits of implementing an ITSMS and the background to ISO 20000
LRQA Quality Training the contribution internal ITSMS audits can make to the effectiveness of your management system
LRQA Quality Training the roles and responsibilities of an internal ITSMS auditor
LRQA Quality Training how to plan your audits by developing effective checklists
LRQA Quality Training the purpose, intent and key requirements of ISO 20000
LRQA Quality Training how to verify that current practice in your organisation conforms with defined requirements
LRQA Quality Training that auditing for conformity can improve the stability and robustness of management systems
LRQA Quality Training to gather audit evidence through observation,
LRQA Quality Training to report audit findings accurately
LRQA Quality Training what corrective action is and who is responsible for taking action
LRQA Quality Training how to follow up and verify the effectiveness of corrective action taken

You will need …
LRQA Quality Training to have successfully completed the ISO 20000 Appreciation and Interpretation course

Your future development …
LRQA Quality Training Audit Report Writing
LRQA Quality Training See our Business Improvement courses

Course length
Two days

Cost per delegate (exc VAT)
£895   
LRQA now sells copies of the standards call 0800 328 6543 for further information

 

Seminar 10 - book here l IN-COMPANY l Buy Standards Online

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