Terms and Conditions
Registration
Provisional Bookings
Provisional bookings must be confirmed in writing with either a Purchase Order, Credit Card, Cheque or BACS, where applicable and within 7 days.
Overseas Bookings
Bookings received from companies outside Europe must be paid by credit card.
Confirmed Bookings
Bookings must be confirmed in writing to LRQA Training. Once we have received your booking confirmation a legally binding contract is formed and these terms and conditions shall apply.
Fees and Payment
Course Fees
All course fees are payable upon confirmation of booking and an invoice will be sent to you (UK clients only). Bookings cannot be secured until payment of the invoice is received. VAT is chargeable at the standard rate. All fees are current at the time of going to print. However, we reserve the right to change them.
Accommodation Fees
All accommodation fees are payable upon confirmation of requirements and an invoice will be sent to you. The charge includes dinner (table d’hote), bed and breakfast. VAT is chargeable at the standard rate.
Booking Amendments
Delegate Substitutions
Substitutions can be made at any time without incurring a penalty. Changes to any booking need to be made in writing.
Transferring Courses
Transfer requests must be made in writing and received at least 14 days before the event or cancellation charges will apply. LRQA Training will try to offer a place on the same course (subject to availability) and attendance must be within six months of the original course date. If a delegate wishes to transfer a booking between 14-28 days of the course start date there will be an administrative charge of 25% of the course fee.
The delegate will remain liable in full for all accommodation and other costs incurred. If that transfer is then cancelled at any time, the course fee remains payable.
Cancelling Bookings
For cancellations made in writing and received:
- Over 28 days before the event, course fees will be refunded
- 14-28 days prior to the start date, a charge of 50% of the course fee will be payable
- 14 days or less the full course fees will be charged.
Cancelling Accommodation
You will be liable for any costs incurred by LRQA Training as a result of cancelling accommodation. In the event of LRQA cancelling a course, you will be liable for any hotel charge where you have booked your own accommodation.
Issued Pre-Course Material
For cancellations where:
- standards have been issued, as part of pre-course material, a charge of £80 will apply.
- EFQM Excellence Assessor Training pre-coursematerial has been issued a charge of £125 will apply
Pre-course material is non-returnable.
Cancellation/Amendment of Courses
LRQA Training reserves the right to change the course content and/or trainer, at any time.
LRQA Training reserves the right to alter or cancel published dates and change venues without liability, however, in these circumstances, delegates will be offered an alternative date or a full refund.
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